363bet Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy describes how 363bet collects, uses, stores and protects personal information provided by players who use the 363bet platform. It applies to all users of the website and the 363bet mobile app, regardless of the device or method used to access the platform.

By creating an account or using any part of the 363bet platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, you should not register an account or continue using the platform.

2. Data We Collect

363bet collects personal data through several channels — directly from you when you register and use the platform, automatically through the technology used to deliver the service, and in some cases from third-party payment processors when you make a deposit or withdrawal in PKR.

The main categories of data we collect include:

• Identity information — your full name, date of birth and, where required for identity verification, a copy of your CNIC or other identification document.
• Contact information — your email address and phone number, used for account communication and support.
• Financial information — records of deposits and withdrawals processed in PKR, including the payment method used (such as JazzCash, Easypaisa, Raast or bank transfer). We do not store full payment account credentials on our servers.
• Technical information — your IP address, device type, browser version and operating system. This information is collected automatically when you access the platform and is used for security and performance purposes.
• Usage information — details of the games you play, your betting activity, session durations, pages visited and features used within the platform.
• Communication records — copies of any correspondence you send to our support team, whether by email or live chat.

We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs or political opinions, and we have no interest in doing so. The data we collect is limited to what is genuinely necessary to operate your account and deliver a safe, reliable gaming experience.

3. How We Use Your Data

363bet uses your personal data for the following purposes:

• Account management — to create, maintain and administer your player account, including processing your login credentials and account settings.
• Identity verification (KYC) — to confirm your age and identity as required before processing withdrawals or as part of our fraud prevention procedures.
• Payment processing — to process your PKR deposits and withdrawals through your chosen payment method, including JazzCash, Easypaisa, Raast and bank transfers.
• Platform security and fraud prevention — to detect and prevent fraudulent activity, money laundering, bonus abuse and any other activity that may breach our Terms and Conditions.
• Customer support — to respond to your questions, resolve disputes and provide assistance when you contact the 363bet support team.
• Responsible gaming — to monitor gaming activity and identify players who may benefit from responsible gaming tools such as deposit limits, session reminders or self-exclusion.
• Platform improvement — to analyse usage patterns, identify technical issues and improve the overall performance and experience of the 363bet platform.
• Communications — to send you important account-related notifications, such as security alerts, updates to these policies, and information about promotions you have opted in to receive.

363bet will not use your personal data for any purpose other than those listed above without first obtaining your consent, except where we are required to do so by applicable law.

4. Sharing Your Data

363bet does not sell, rent or trade your personal information to any third party. We may share your data only in the following limited circumstances:

• Payment processors — when you make a deposit or request a withdrawal in PKR, the necessary transaction details are passed to your chosen payment provider (such as JazzCash, Easypaisa, Raast or your bank) to complete the transaction. Each payment provider operates under its own privacy terms.
• Identity verification providers — where we use a third-party service to assist with KYC checks, relevant identity documents may be shared with that provider solely for verification purposes.
• Game providers and technology partners — some games on the 363bet platform are delivered by third-party studios. These providers may receive technical session data necessary to run the games, but do not receive your full personal profile.
• Legal and regulatory obligations — we may disclose your data to relevant authorities if we are required to do so by law, or where disclosure is necessary to investigate fraud or protect the rights and safety of other users.
• Business operations — in the context of internal operational support, data may be accessed by members of the 363bet team who require it to perform their role. Access is strictly limited on a need-to-know basis.

5. Payment Data

All financial transactions on 363bet are conducted in PKR (Pakistani Rupees). When you make a deposit or request a withdrawal, your payment details are transmitted directly to the relevant payment gateway using encrypted connections.

363bet does not store complete payment credentials — such as full bank account numbers, card numbers or wallet PINs — on its own servers. Only the minimum transaction reference information required to track and reconcile your payments is retained in our records.

Supported payment methods on the platform include JazzCash, Easypaisa, Raast, standard bank transfers, debit and credit cards, and other mobile wallets where available. Each of these services has its own privacy and data handling policies, and we encourage you to review those policies directly with your payment provider.

If you believe an unauthorised transaction has been made on your 363bet account, please contact our support team immediately. We will investigate all reported cases promptly and work with the relevant payment provider where necessary.

6. Cookies Policy

363bet uses cookies and similar tracking technologies on the platform. Cookies are small data files stored on your device that help us deliver a better, faster and more personalised experience. Here is a breakdown of the types of cookies we use:

• Essential cookies — these are required for the platform to function correctly. They keep your session active while you are logged in and ensure that features like the bet slip and account balance work as expected. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Preference cookies — these remember your settings and choices, such as your preferred language or display settings, so you do not have to re-enter them each time you visit.
• Analytics cookies — these help us understand how players use the platform by collecting anonymised usage data. This information is used to identify areas for improvement and to optimise platform performance.
• Security cookies — these are used to detect and prevent fraudulent activity and to protect your account from unauthorised access.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain types of cookies may limit the functionality of the 363bet platform or prevent some features from working correctly.

7. Data Security

363bet takes data security seriously and has put in place a range of technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. These measures include:

• SSL/TLS encryption across all pages of the platform, ensuring data transmitted between your device and our servers is protected in transit.
• Encrypted storage of sensitive account and payment data on secured servers with restricted access controls.
• Regular security reviews and monitoring of our systems to detect and respond to potential vulnerabilities.
• Access to personal data within 363bet is strictly limited to staff who require it to perform their job responsibilities.
• All internal team members who handle personal data are trained on data protection responsibilities and confidentiality obligations.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also have a responsibility to keep your own account credentials safe. Never share your 363bet password with anyone, and contact support immediately if you suspect your account has been compromised.

8. Data Retention

363bet retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable legal obligations. In general terms:

• Account data is retained for the full duration of your active account and for a period after account closure as required by our record-keeping obligations.
• Financial transaction records are retained for a minimum of five years in line with standard financial record requirements.
• Technical and usage data is typically retained for up to 24 months and then deleted or anonymised.
• Support communications are retained for up to three years to assist with any subsequent disputes or queries.

Once data is no longer needed and the applicable retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9. Children's Privacy

The 363bet platform is strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will promptly close the account and delete all associated information.

If you believe that a minor may have accessed or registered on the 363bet platform, please contact our support team immediately so that we can investigate and take appropriate action.

10. Your Rights

As described in the Your Rights section of this page, you have a number of rights in relation to the personal data we hold about you. These include the right to access your data, correct inaccuracies, request deletion, restrict processing, receive a portable copy of your data and object to certain types of processing.

To exercise any of these rights, please contact our support team with your request. We will acknowledge your request promptly and aim to complete it within 30 days. In some cases — for example, where a request involves a significant volume of data or requires additional verification — we may need a little longer and will let you know if that is the case.

Please note that certain rights may be limited where we are required by law to retain data or where the exercise of a right would prevent us from fulfilling a legal obligation.

11. Changes to This Policy

363bet may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices or updates required by applicable laws. When changes are made, the revised policy will be published on this page with an updated "last updated" date.

Where changes are material and significantly affect your rights or how we handle your data, we will make reasonable efforts to notify you via your registered email address or through an in-platform notification before the changes take effect. Continued use of the 363bet platform after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information is being handled, please reach out to the 363bet support team. We are available around the clock to help.